Basic Basic Telephone Skills

Basic Basic Telephone Skills: This course addresses ten simple yet crucial skills which form the very foundation for delivering exceptional customer service on the phone. Topics include answering a business call, taking accurate messages, giving spoken feedback signals, avoiding excuses, offering your undivided attention, avoiding mouth noises and regain control of the conversation. This customer service training course is produced by Telephone Doctor Customer Service Training. Specializing in customer service, telephone skills, communication training and call center education, Telephone Doctor has helped over 20,000 organizations improve the way they communicate with customers. Telephone Doctor offers DVD-based courseware, on-site training workshops, keynote presentations, web-based eLearning and business animations. For info, please call 314.291.1012 or visit telephonedoctor.com.